Poorly Digitized Supply Chains Twice As Likely to Suffer From COVID-19 Disruptions

QIMAone Survey 2021

Digital Transformation in the Supply Chain

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Poorly Digitized Supply Chains Twice As Likely to Suffer From COVID-19 Disruptions

Drawing from the input of 700+ businesses around the world across a variety of consumer product segments, this report analyzes the ongoing trends related to supply chain visibility and digital transformation of sourcing, including the impact of the COVID-19 pandemic on the evolution of the digital supply chain.

Table of contents 

1. Digital Supply Chains Prove Instrumental for Navigating Disruption

  • Companies with a low degree of supply chain digitization were twice as likely to suffer from serious product quality and supplier communication issues
  • Product quality, ethical sourcing and supplier communication all felt tangible impact of the pandemic in 2020
  • Supply chain visibility on the list of top challenges of 2021

2. High Demand for Advanced Supply Chain Solutions Drives Ever-Faster Digital Transformation

  • COVID-19 doubled the pace of supply chain digitization in 2020
  • A digital supply chain is quickly becoming the norm, with 94% businesses reporting at least some degree of digitization; however, more than half (56%) have poorly digitized supply chains
  • Demand for better quality and compliance tools remains high in 2021, with two-thirds of companies implementing new solutions

3. Supply Chain Visibility Remains a Challenge Across the Board 

  • Up to 77% of businesses have blind spots in their supply chains
  • Two-thirds (63%) of companies would like more visibility into their supply chain processes and schedules

4. Survey Responses and Graphs


Download the full report to gain insights about the impact of the COVID-19 pandemic on the evolution of the digital supply chain.


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